Challenging Behaviours Awareness (Half Day)

Recognising & Responding to Challenging Behaviour in Care Settings

Challenging behaviours, including aggression, refusal, and agitation, are common in health and social care. This half-day awareness course helps professionals understand why behaviours occur and how to manage situations calmly and effectively.

What You Will Learn

Understanding the Causes of Challenging Behaviour – Learn how mental health, dementia, learning disabilities, and other conditions can contribute to behavioural issues.

Recognising Triggers & Warning Signs – Identify early indicators of agitation, distress, and aggression to prevent escalation.

Communication & De-Escalation – Master effective communication techniques to defuse conflict and support individuals experiencing distress.

Creating a Positive Environment – Explore how staff training, routines, and environment adjustments can reduce challenging incidents.

Legal & Ethical Considerations – Understand safeguarding, duty of care, and professional responsibilities when responding to behavioural challenges.

Who Should Attend?

This course is perfect for caregivers, support workers, nurses, and healthcare professionals who encounter challenging behaviours in their role.

Why Choose This Course?

• Expert-led training focusing on real-world applications.
• Helps teams provide safer, more effective care.
• Improves workplace confidence and conflict resolution skills.

Course Availability: Available as an in-house training session at your workplace or as an open course at selected locations.